TechCrunch: Zynga goes to the mattresses with Mafia Wars users

http://techcrunch.com/2010/06/14/zynga-goes-to-the-mattresses-with-mafia-wars-users/

"When Zynga continued to ignore users they started emailing us [TechCrunch] instead. Emails thousands of words long came in containing the kind of bitter passion that you usually only see when we say something mildly critical about the iPhone. Some users are saying that they are going to do a credit card charge back on money they've previously spent on Zynga games. Others say they're leaving to try one of the many competitors. Etc.

What really seemed to make the users angry is the tone Zynga used in communicating with them:

"Your account was determined to have attempted to use an unauthorized redemption code that would result in $120 worth of Reward Points.
As a result of this action, your account has been reverted to its status as of 5am PST on Tuesday June 8th."

Remember that this is just fake money to buy fake stuff on Mafia Wars that costs Zynga nothing to create. The code was created by Zynga and distributed without any technical restrictions on its use (meaning anyone could use it).

In other words, Zynga screwed up."